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Why Roy Atkinson?


Committed to Sharing Knowledge and Inspiring Change

One of the most recognized thought leaders in IT, service management, and customer service, Roy is a prolific writer, speaker, webinar presenter, and podcaster. His expertise has been featured by major technology publications and he is described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the 

"Top 50 Customer Service Experts of the decade 2010-2020"


Audience Testimonials

What Audiences Have to Say

"Roy is the 'best-in-class' in terms of industry knowledge, trends and directions, best practices, processes, and relevant case studies. He is engaging and does a fantastic job of planning his presentation and mapping the content to his inspiring story-telling. He always has the audience top of mind... you will not only take away something useful but be thoroughly entertained as well!"

Peter McG. - Senior Director of IT, large financial company

Roy's delivery style makes it possible for keynote and workshop participants to understand complex strategies for real world technologies and processes, so that they can return to their organizations fully loaded with both short term action items and long term strategies to continue the conversation within their own leadership.

Brandon C., Customer and Employee Experience (CX/EX) strategist

We recently had Roy Atkinson speak virtually at our web event. Over the years we've had Roy speak to many topics surrounding the Technology and Customer Service industry. His Diverse background, knowledge and experience always bring a personal, real world, thought provoking, and entertaining touch to all aspects of the topic being presented. Not only is he well received by the audience, he is easy to work with, personable and spends extra time listening and interacting with the attendees. His high energy and enthusiasm are amazing. I look forward to inviting him back to speak at future events.

Grace A., President, association chapter

Roy brings incredible knowledge about customer experience, customer service, and digital transformation to his talks and delights the audience through story-telling. He provides a clear picture of the future of technology and cleverly uses humour to simplify complex concepts

Pat B. - CEO, transformation consultancy

All Videos

All Videos

Get in Touch

+1 800.798.3851 x2

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